Product must be returned with all parts, components and packaging as it was received.
OUR TRIAL POLICY
Automend offers a 21-day risk-free trial. This means that you can return the product for any reason within the 21-day period after it was shipped to you. We either provide a full cash refund or offer free replacements in the case of damaged or faulty items. You’ll find us proudly promoting this policy throughout our site and marketing communications.
Returned devices do need to be sent back in their original packaging, including all accessories. That said, the trial phase is for thoroughly testing all the given features so that customers can make an informed decision on whether or not to proceed with Automend Pro. We definitely want you to open the box!
We work very hard to make sure that each lead gets all necessary information prior to a purchase through clear and concise product demos. This initial conversation helps to guarantee that a given institution has the needs and conditions that match what Airtame has to offer so that grievances don’t come up later.